The global objective was to support the National School of Government (NSG) by re-engineering the processes of the core business operations of the NSG, in line with the business and technical analysis already undertaken.
The specific objectives of the assignment was to re-engineer processes of the core business operations of the NSG to enable and lead to:

• Client-focused business processes that are also adaptive to changing conditions
• A seamless integration of all business processes within the current configuration
• An alignment of the business and IT initiatives within the NSG
• An increased productivity and enhanced service quality
• Improved turn-around times and reduction of operating costs