Project
Support for programme management and implementation of the OPSYS ecosystem
Change management / Business Experience Officer
Position
Change management / Business Experience Officer – Medium or Senior Non Key Expert
Project description
We are looking for a motivated and open-minded person willing to share his/her experience with others and be part of the development of the OPSYS project.
The Directorate-General for International Partnerships (DG INTPA) of the European Commission defines and implements the development and cooperation programs in third countries and finances them with the dedicated budget of the European Commission and with the budget of the European Development Fund. The definition, execution and control of the cooperation programs and related projects are supported by DG INTPA’s Information Systems. DG INTPA, DG NEAR and the FPI have jointly committed towards setting up a new common operational system (OPSYS), to replace the existing CRIS system. OPSYS aims to develop the future operational systems addressing the Delegations' and Headquarters' needs in terms of efficiency, reliability of data, ability to evolve (new implementation modalities, simplification of business processes) and ability to report and communicate. These operational systems will be integrated with the existing European Commission Corporate Systems (ABAC, SYGMA, etc.) and Services (EU Login, COMPASS, etc.)
Job description
DESCRIPTION OF THE TASKS
- Customer relationship management aiming at the adoption of digital solutions
- Maintenance and update of wikis related to the INTPA information systems
- Implementation of social and collaborative solutions
- Ensure coherence of the logical and physical structure of web sites, web pages and of navigation methods
- Writing web procedure manuals
- Participation in coordination and project meetings
- Communication to end users on new releases, unavailability of systems, etc.
- Ensure each deliverable is approved by stakeholders and cross-functional teams.
- Evaluates, recommends and implements the most effective development, production and site maintenance processes based on internal policies and the best practices for all interactive media.
Requirements
Requirements:
- Master’s degree or equivalent diploma in at least one of the followings fields: economics, engineering, public administration, computer sciences, social sciences or in absence of degree the equivalent of 7 years’ professional experience;
- For the Medium profile: Minimum 4 years of experience in a field linked to the assignment after the completion of the studies;
- For the Senior profile: Minimum 8 years of experience in a field linked to the assignment after the completion of the studies;
- Good knowledge of wiki, collaborative sites and social networks.
- Experience in the creation, maintenance and update of wikis
- Good knowledge of web environment (SharePoint, Confluence, CMS)
- A demonstrated understanding of IT tools, MS package and relevant project management tools/methods and asset/content management system (JIRA, Agile, etc.)
- Good Knowledge of IT communications and notifications tools.
- Good knowledge of management of documents and users through interactive forms;
- Excellent communication skills: excellent writing skills and proven experience in creating and providing presentations in English and French
- Experience in drafting, editing and reviewing web contents and user documentation related to information systems
- Experience in web development tools and languages (e.g. PHP, CSS, HTML, JavaScript, Editors, etc.) is an asset;
- Proven conceptual understanding of content structuring, storage, access and presentation elements.
- Experience in the implementation of social and collaborative solutions and creation of detailed sites topology.
- Experience of management of documents and users through interactive forms
- Experience in the technical writing of web-based procedure manuals
- Experience in drafting, editing and reviewing web contents and user documentation related to information systems
- Experience with management and use of bulk communication tools
- Ability to store and manage files in a web-based database
- Able to cope with the fast-changing technologies used in web site management.
- Able to cope with the needs of multi-language site deployment.
- Experience/knowledge of EU institutions is an asset
Languages: - Fluency in English (reading, speaking, writing, C1/C2 level);
- Knowledge of French is an advantage.
Soft Skills: - Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player and communicator;
- Proactive attitude, customer oriented and results.
- High degree of discretion and integrity.
Additional information
Please note that only candidates with a Belgian work permit or European citizenship can be considered for this position.
Duration: in line with NTT DATA & Particip’s contract with the client
Remuneration: Commensurate with the position and experience
Type of contract: Freelance
Location of assignment: Belgium. Consultant’s place of residence (home) or the Contractor’s premises as long as they are located within an operational distance of maximum 2h from the Commission’s premises (near-site).
How to apply: Please send an up-to-date copy of your CV to javier.haroun-tavio@particip.eu
Selection process: Shortlisted candidates will be interviewed by the Consortium (NTT DATA & Particip) and by the EC.
We expect to receive a high number of applications so only shortlisted candidates will be contacted to arrange for an interview.
Please accept our thanks in advance for your interest in working with Particip and NTT DATA and we wish you every success in your career.
Europe
Belgium
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